Ready common issues with 2-Step Verification

Lost or stolen phone

We recommend you lot:

  • Sign out of the lost or stolen telephone.
  • Change your Google Account countersign.

You take several ways you tin can get back into your account, depending on your circumstances.

Use backup options

If you've lost access to your primary phone, you lot tin verify it's you lot with:

  • Another phone signed in to your Google Business relationship.
  • Another phone number yous've added in the 2-Step Verification section of your Google Business relationship.
  • A fill-in code you previously saved.
  • A security key you've added in the 2-Step Verification section of your Google Account.

Sign in from a trusted device

If you lot previously signed in from a device and checked the box next to "Don't ask again on this computer," you might be able to sign in from that device without a second verification step. After you sign in to your Google Account, you lot tin manage your verification methods.

Get a new phone from your carrier

If you lot lose your phone, yous tin can ask your carrier to transfer your phone number to a new phone or SIM carte.

Recover your account

My security fundamental was lost or stolen

Choose the right steps to get back into your business relationship, based on if you set upward another second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security central you've added to your account
  • A registered calculator where y'all chose not to be asked for a verification lawmaking

Of import: If you added Advanced Protection to your business relationship, you lot can just utilize a backup security primal. If you lot don't have a fill-in security key, follow the steps to recover your account.

If you have some other 2nd step

  1. Sign in to your Google Account with your password and your other 2d stride.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security key. You may want to get an extra primal you lot tin go on in a safe place.
  4. Add the new key to your business relationship.

If you lot don't take another second stride or forgot your password

Important: ii-Step Verification requires an extra step to prove you ain an business relationship. Considering of this added security, it tin can take  3-5 business organisation days for Google to make certain it'due south you.

Follow the steps to recover your account. You lot'll be asked questions to ostend you ain the  business relationship.
Use these tips to answer as best you can.

  1. Y'all may be asked:

    1. To enter an email address or phone number where you tin can be reached.
    2. To enter a code sent to your electronic mail address or phone number. This code helps make sure you can access that e-mail address or phone number.

Require a security cardinal as your second step

If yous turn on 2-Pace Verification and sign in on an eligible phone, you can get Google prompts. To make a security key your required second footstep, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, yous can revoke them and get new ones.

  1. Get to the ii-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Get new codes.

Yous didn't get a verification code

  • Yous might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we discover something dissimilar virtually how you sign in, like your location, you might non be able to get a verification code through text message.
  • If a text message with a verification code was sent to your phone, brand sure your service plan and mobile device supports text message delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make certain you have adequate internet connectedness when you lot effort to get your codes.
  • If you get a voice call with a verification code sent to your phone, you lot get a voicemail if:
    • You can't answer the telephone call.
    • Yous don't have an adequate internet connectedness.

Tip: If you lot requested multiple verification codes, only the newest i works.

My Google Authenticator codes don't piece of work

It may be because the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, get to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device'southward Date & Time settings.

An app doesn't work subsequently yous turn on 2-Step Verification

When you turn on 2-Stride Verification, you lot may need to sign in to some apps again.

Tip: If you lot can't sign in to an app after you lot add 2-Step Verification, you may need to use an App Password.

Why yous shouldn't use Google Voice to get verification codes

If you apply Google Vocalization to get verification codes, you could lock yourself out of your account.

For case, if you sign out of your Google Vocalisation app, y'all might demand a verification lawmaking to get back in. Simply, because it's sent to your Google Vocalization, you can't get the code.

Piece of work, schoolhouse, or other organization accounts

If you use an business relationship through your piece of work, school, or other grouping that'due south protected past ii-Step Verification, and you can't sign in, you lot can:

  • Utilise fill-in options.
  • Contact your administrator.

Link to ready upwardly 2-Step Verification

Contact your admin.

You tin't employ a second stride to sign in

Use a device you marked as trusted and go to account recovery.

I can't sign in to my backup phone with text messages

This tin happen when there's something different about how y'all sign in, similar your location. You may demand to move to your main phone, or another trusted device, to sign in to your backup telephone.

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